In e-commerce, it's not just the product that determines success - it's also how professionally and quickly customer enquiries are responded to. With our service team, we ensure that your customers remain satisfied and that reviews, queries or complaints are handled positively - without any additional effort on your part.
Personal, accessible and brand-orientated
Good customer service starts with availability. That's why we support you in setting up and operating a professional support system - by e-mail and, if required, by telephone:
Responsiveness that pays off
Fast responses mean better reviews, fewer returns and more loyal customers.
E-mail customer service
We can help you set up your support structure or handle e-mail contact directly for you - in multiple languages if required.
Telephone hotline via our call centre
Personalised customer contact by trained staff - tailored to your products and your brand communication.
More than just answers: service that thinks along with you
Our customer service goes beyond pure communication. We think in terms of solutions - and can also take on operational tasks:
Interfaces to JTL & fulfilment processes
All information flows back into your systems - for a complete overview of customer histories, tickets and dispatch status.
Dispatch of spare parts or replacement goods
We take care of a pragmatic and efficient solution - directly from our stock.
Your advantage
You offer your customers professional, fast and friendly support - without having to set up a team yourself. We act on your behalf - reliably, in a structured manner and with a focus on customer loyalty.