Returns are part of e-commerce - but they don't have to be a hassle. We take care of the entire returns process for you: from acceptance and inspection to restocking, disposal or remarketing. This keeps you efficient, customer-friendly and able to act.
Systematic testing & restocking
All returns are documented and checked upon receipt. We check the condition of the goods, record any damage or discrepancies and automatically put undamaged items back into storage.
Feedback on the quality of returns
We provide clear feedback so that you can make informed decisions.
Return & incoming goods inspection
Acceptance, visual inspection, documentation - directly in JTL-WaWi or your desired system.
Immediate restocking
Intact items are available again within a very short time.
Credit, replacement or marketing? You decide.
We make returns controllable for you - with flexible options for every case:
Secondary marketing of B & C goods
Alternatively, we offer recycling via second-hand channels or our own returns buyers.
Credit notes or replacement delivery
You receive clear reporting and can have replacements dispatched automatically.
Disposal or return shipment
On request, we will dispose of the goods for a fee or return any unusable goods to you.